§ 102-70. Services required to be performed.

All residential collectors shall comply with the following requirements:

(1)

Collection schedule: Collectors shall provide residential collection service at least once per week. No undue disturbance shall be created in residential areas during residential collection.

(2)

Collection during holidays: During a week which includes a legal holiday, collectors shall alternate collection days, if necessary, to ensure that collection service is provided at least once during such a holiday week.

(3)

Notice to customer and county: Residential collectors shall give written notice of any change in policy or level of service as follows:

a.

To the county at least ten days prior to the implementation of any such change, including but not limited to sale of company, termination of business, or change of phone number; and

b.

To the customer at least ten days prior to the implementation of any such change, including but not limited to termination of service; change of phone number, and change of rates, but excluding any sale of the company; however, the customer shall be notified of any such sale of the company within 30 days after the occurrence of such sale.

(4)

Disposal of solid waste: All collectors, including commercial collectors, must dispose of any solid waste in an approved disposal facility permitted and regulated by the state department of natural resources and/or the county.

(5)

Disposal of yard waste:

a.

Effective September 1, 1996, it shall be unlawful within unincorporated Cobb County to dispose of yard trimmings in all municipal solid waste landfills with liners or leachate collection systems; and to dispose of yard trimmings in all municipal solid waste landfills which have received a vertical expansion under O.C.G.A. § 12-8-40.2. Collectors violating this provision shall be subjected to the penalties outlined in section 102-14.

b.

All collectors, including commercial collectors, must dispose of yard trimmings, if collected, in the following manners:

1.

Sorting and stockpiling; or

2.

Chipping; or

3.

Composting; or

4.

Using as mulch; or

5.

By otherwise beneficially reusing or recycling it to the maximum extent feasible; or

6.

By delivering it to certain types of landfills that are permitted to accept yard trimmings under O.C.G.A. § 12-8-40.2.

c.

Notwithstanding the provisions of paragraphs (1) through (e) of this section, collectors may combine municipal solid waste and yard waste which is transported to an authorized composting facility for processing.

(6)

Customer service: Each collector permitted hereunder shall maintain a published telephone number and a responsible person in charge of customer service so as to provide the following to the manager of the solid waste department and to each customer:

a.

A written policy specifying the terms of any and all services to be afforded to or agreements with each customer; and

b.

A customer service system to resolve disputes with or complaints against the collector.

(Ord. of 10-22-96)